Refund Policy | Elite Steroid Solutions

Let’s cut to the chase—you want answers, not legal mumbo-jumbo.
Here’s our no-nonsense refund policy for steroid products, HGH, injectable steroids, oral steroids, liquid suspensions, needles and kits, PCT, peptides, and stacks.
We keep it clear, fair, and focused on your peace of mind.

Our Guarantee

We stand behind every steroid product we sell.
If your order arrives damaged, incorrect, or unopened, we’ll fix it—fast.
But let’s be real: steroids aren’t shoes. Once opened, we can’t take them back (safety first).

When You Can Get a Refund

Unopened Products

Return them within 30 days for a full refund (minus shipping).

  • How: Email us at sales@elitesteroidsolutions.com with your order number and reason.
  • Process: We’ll send a prepaid return label. Once received, refund hits your account in 5-10 days.

Damaged or Incorrect Orders

Contact us within 14 days of delivery.

  • What we need: Photos of the damaged product or incorrect item.
  • Solution: Free replacement or full refund—your choice.

Lost Packages

If tracking shows it never arrived, we’ll reship or refund within 14 days of the estimated delivery date.

When We Can’t Refund

  • Opened products: Safety regulations prohibit returns on used HGH, injectable steroids, or oral steroids.
  • Customs seizures: You’re responsible for knowing your local laws.
  • Changed your mind after opening: We can’t accept returns, but we’ll help you use the product safely.

How Returns Work

  1. Email us: Send your request to returns@elitesteroidsolutions.com with your order number.
  2. Get approved: We’ll reply within 2 hours (Mon-Fri, 9AM-6PM GMT).
  3. Ship it back: Use our prepaid label.
  4. Get refunded: Once received, we’ll process your refund within 48 hours.

Pro Tips for Smooth Returns

  • Keep packaging: Helps with damage claims.
  • Check seals: Don’t break them if you’re unsure about keeping the product.
  • Document everything: Photos save time if issues arise.